Privacy Policy | Jerkmate

Effective date: this privacy policy is in force from the moment it is published on this page, and it applies to every visitor and member who uses the platform.

You are on an adult live cam platform, and before you spend time — or Gold — you want to know exactly where your data goes. This page explains in plain language what is collected, why it is collected, who can see it, and how to ask for a copy of your data or its deletion. If anything is unclear, the privacy team is reachable around the clock using the details at the end.

What Data Is Collected When You Use Jerkmate

Jerkmate collects several groups of data: what you give directly, what your device reports automatically, and what your activity on the platform generates. Free public rooms can be watched without a paid plan, and creating an account is what links activity to a profile you control.

• Account details — email address, username, password credentials, and confirmation that you are an adult.
• Preference data — answers to the matching quiz, favourite performers, saved filters such as body type, ethnicity or kinks, and notification settings.
• Activity data — rooms you enter, chats and tips, Gold balance movements, private or Gold shows you request, and games or videos you open.
• Technical data — IP address, device and browser type, operating system, language, approximate location derived from the IP address, and error logs.
• Support data — messages you send to support, together with the ticket history created from them.
• Payment-related data — transaction reference, amount in Gold, and status. Card and wallet details are entered with the payment provider.

How Your Data Is Used and Shared

Data is used to run your account, match you with performers who fit your stated preferences, process Gold purchases, keep the platform secure, and answer support requests. Sharing is limited: payment providers that handle your checkout, infrastructure and analytics providers acting on the platform’s instructions, and authorities where the law requires it. As described here, personal data is not sold to third parties.

• Matching and recommendations rely on your quiz answers, filters and viewing history.
• Fraud prevention and age assurance may use device and technical signals.
• Support uses your ticket history so you do not have to repeat yourself.
• Analytics is used in aggregate to see which features work and which do not.

Cookies, Analytics and Similar Technologies

Cookies and similar storage keep you signed in, remember your preferences, and measure how the site performs. You can clear or block them in your browser, but essential cookies are needed for login, age assurance and secure payments.

• Essential cookies — session, security, age confirmation.
• Preference cookies — language, layout, filter and volume settings.
• Analytics cookies — aggregated page and feature performance.
• Browser controls and privacy extensions let you limit non-essential cookies at any time.

Payment Data and Gold Transactions

Gold is pay-as-you-go credit used on the platform, roughly 1 Gold = $1 USD, so spending stays tied to the shows you actively choose. Checkout is processed by payment providers: the platform receives confirmation that a payment succeeded and the Gold amount added, while complete card numbers are handled by the provider rather than stored on the platform’s own servers.

• Public rooms are free to watch, chat and tip in.
• Private and exclusive Gold shows are billed from your Gold balance as you use them.
• Transaction records are kept for accounting, refunds and dispute handling.

Your Rights Under This Privacy Policy

You can ask for access to your data, correction of anything inaccurate, deletion of your account and associated data, a portable copy, and restriction of or objection to certain processing. You can also withdraw consent for optional features such as marketing messages without losing access to the core service.

• Access — request a summary of the personal data tied to your account.
• Correction — ask to fix outdated or inaccurate details.
• Deletion — ask to close the account and erase data that is not required to be kept.
• Portability — ask for your data in a commonly used format.
• Objection — opt out of optional processing, including personalised recommendations.
• Complaint — raise a concern with your local data protection authority.

Retention, Security and How to Reach the Privacy Team

Data is kept only as long as it is needed for the purpose it was collected for, for legal and accounting obligations, or to resolve a dispute, and internal access is restricted on a need-to-know basis. To exercise any right above, one message is enough — no special form is required.

A few common questions answered directly: viewing free public rooms needs no account, so nothing is tied to a profile; activity linked to a login stays linked to it until you request deletion; and payment details are handled by the provider rather than stored in full on the platform.

Privacy team contacts

• Email: [email protected]
• Phone: tel:+442079460958
• Post: Jerkmate Media, Suite 12, 148 Camden High Street, London NW1 7JR, United Kingdom
• Hours: live shows and support around the clock, every day

You can also reach general support from the Contact page or return to the home page. When you are ready to continue, start with Jerkmate.